UX Manager
Ascendion | Remote | 2026 – Present
Promoted from Senior Lead UX Designer in 2026, formalizing the role held on this project since 2024.
US digital bank, 2024 – present
- Lead UX on a program of 100+ developers and BAs (about 5 development pods and a BA pod), shaping the product with pod leads from the client’s requirements, and coaching the pods on story writing and development goals.
- Lead the AI-native redesign of a $30M finance platform for a US digital bank: an AI agent drafts payables from incoming bills, with confidence alerts and human approval for anything that moves money. The platform replaces a legacy system; firms begin converting in January.
- Delivered 32 modules and cut rework 85% by settling requirements with AI prototypes first, including requirements for 10 modules in 2 months. A client SVP: “This is what world class software looks like!”
- Manage a team across US and India time zones that has peaked at 5 designers (1 Principal, 2 Senior, 2 Junior): regular 1:1s, hours and leave, review input to directors, and early interview rounds, with each junior paired with a senior by strength.
- Guided the team that built the bank design system, then grew two interns into owners of it and of the Payables and Data Migration modules.
- Lead the program’s move to Claude-based workflows for design, development and BA teams. My AI prototypes are used by every pod lead, some of their developers, 5 BAs and 3 members of the client’s product team. Prototype in code with Claude Code and the Figma MCP.
Senior Lead UX Designer
Ascendion | Remote | 2022 – 2026
Contract, then full-time from 2023.
Fortune 100 US telecom provider, 2023 – 2024
- Oversaw user testing on the telecom and banking products, watching sessions and asking follow-up questions.
- Cut field job time 37% in testing (80 min to 50 min per job) by leading design of a mobile app now used by ~30,000 technicians.
- Saved ~5 hours per inventory cycle by replacing a manual 14-day equipment count with scan-verified, live truck stock.
- Turned contested handoffs into one delivery team as design lead for a team of 8 client UX professionals, including 2 UX directors; the client extended the engagement by about 6 months.
Global social media platform, 2022 – 2023
- Reduced campaign journey build and QA from 3 days to 8 hours with a journey editor in map and table views for its campaign teams.
Senior UX Designer (contract)
Collabera (now Ascendion) | Remote | 2021 – 2022
Global enterprise software company, 2021 – 2022
- Designed a deal-cycle and timeline tool for its sales teams, now used daily by the company’s CEO.
Creative Director
Health Cost Control, Inc | Houston, TX | 2017 – 2021
Sole designer leading all design for the company: brand, product experience and environmental design.
- Cut data entry time 20% by rebuilding the company’s medical rebilling software from the ground up, designing it and managing its production and development.
- Built and managed the company’s complete brand: identity, website and marketing materials.
UX Designer
Graham Ventures, Inc | Houston, TX | 2016 – 2017
Sole designer across the company’s brands, including Code Ninjas and Franchiczar, from brand to digital experience.
- Managed the marketing media that helped take Code Ninjas from launch to its first 20 franchises in year one, including photography of the pilot dojo’s grand opening.
Co-owner and Design Lead (alongside roles)
WiredTortoise / TopHat.io | 2013 – 2018
Co-owner and the design lead: owned every design decision, from brand to product. Before this, sold branding and print design independently from 2009.
- Designed, built and launched fleet tracking software from 0 to 1 at WiredTortoise, aggregating RFID and OBD-II device data in real time to show what was happening with any vehicle at any time and location.
- Designed a digital logging device for truck drivers from 0 to 1.
- Designed a digital visitor’s center from 0 to 1 for a local government at TopHat.io, to be installed in hotels, with local ad space to generate revenue for the city.